Landing Page Fatal Flaw – Failed Delivery

The other day I was browsing Facebook and saw the following ad on the right side of my feed:

Alaska Air Facebook Ad for Idaho

Having recently flown on Alaska Air I figured this was a remarketing ad, but what really caught my eye was the copy:

Discover our Flight Deals from ID.

That stood out to me because I had checked my local airport and knew with absolute surety that Alaska Air did NOT fly out of Idaho Falls (I wish they did *hint, hint*). So I was curious how they were going to deliver on that copy. I clicked the ad and was greeted by this landing page:

Alaska Air Landing Page for Idaho

The headline doesn’t say anything about Idaho. The two paragraphs of text don’t mention Idaho. The drop down for “Flight Deals From” hasn’t preselected any airports in Idaho. The right side search doesn’t have any predisposition to Idaho.

But alas, the one flight listed on the page is a flight from Boise to Salt Lake City. There’s the payoff. They said they’d show me flight deals from Idaho and there it is. Promise delivered.

Deliver On The Promise Of The Ad

The first thing your landing page must do is deliver on the promise of the ad. Fail here and you’ll see your bounce rate go up and most likely money going down the drain.

It sounds so simple to deliver on the promise of the ad, but how many companies fall short on this? I did a search for “hotels near disneyland” and got this ad:

Hotels-Near-Disneyland

When leading with a price of $59 you would expect to see a hotel for $59 right?

Hotels-Near-Disneyland-LP

You’d be wrong!

They may have gotten the click, but they didn’t deliver. And this was likely an expensive click.

Now ask yourself the introspective question: Are you falling short on this? Maybe you put together a really awesome ad copy test, but you forgot to look at the landing page. If that awesome feature or benefit you mentioned isn’t on the landing page you may have successfully managed to increase the number of disappointed visitors to your site.

Conclusion

In short, make sure that your landing page delivers on the promise of the ad. If it doesn’t you need to 1) change the ad or 2) make a landing page that does fulfill the promise. I leave you with this profound tweet from Steve Hammer:

Comments (4)

  1. Great article Robert!

    This is something I see all the time and it really bugs me! If you are going to take the time to “remarket”, “display”, or “pay for a click” in my search results… then please take me to where you are teasing me to go to. If your ad copy says “awesome blue socks”, do not take me to a pair of pink socks (sad face). I think some of this could attributed to dynamic keyword insertion or an error in creating bulk ad copy in which you performed some kind of “find and replace” error, but when dealing with large sets of data, make sure you have a plan in place to check your work…spot check, keep an eye on landing page bounce rates, or some other method or combination of methods to double check your work. #CheckYourLinks

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